Skills 360 – How to Get Good Customer Service 2

*** Get all the Skills 360 lessons on our free Business English App for iPhone & iPad: Download from the App Store Free Resources: Quiz & Vocab | PDF Transcript Transcript Welcome back to the Skills 360 podcast. I’m your host Tim Simmons, and today I want to help you get good customer service. More specifically, we’re going to learn how to complain properly and get a good solution. It all starts with a problem. You buy a product and it doesn’t work right. Or you buy a service and you are not served well. You get frustrated. You paid good money but …
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Skills 360 – How to Get Good Customer Service 1

*** Get all the Skills 360 lessons on our free Business English App for iPhone & iPad: Download from the App Store Free Resources: Quiz & Vocab | PDF Transcript Transcript Welcome back to the Skills 360 podcast. I’m your host Tim Simmons, and today I want to help you get good customer service. You probably know what bad customer service looks like. We’ve all been there. Maybe you’ve stood in line at a computer store to return a defective piece of equipment and the clerk asks you rudely “Well, how do you know it’s broken? Did you plug it in?” Or you’ve …
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Skills 360 – Staying Positive (Part 2)

*** Get all the Skills 360 lessons on our free Business English App for iPhone & IPad: Download from the App Store Free Resources: Quiz & Vocab | PDF Transcript Transcript Hello and welcome back to Skills 360. I’m your host Tim Simmons. In today’s lesson we’re going to build on last weeks ideas and look at how you can implement at positive attitude at work. Think about this for a second: what kind of people do you like to be around? People who moan and complain and talk about how lousy their life is? Or people who have a sense of humor, …
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Skills 360 – Staying Positive (Part 1)

*** Get all the Skills 360 lessons on our free Business English App for iPhone & IPad: Download from the App Store Free Resources: Quiz & Vocab | PDF Transcript Transcript [0:11] Happy New Year to everyone and welcome back to Skills 360. I’m your host Tim Simmons and today we’re going to talk about staying positive. [0:24] When you look ahead at the year to come, what do you see? Do you see great things for yourself, for your business, or for your career? Or do you see doom and gloom, trouble in the workplace, and a global economic mess? [0:43] Well, …
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Skills 360 – Organizing your Ideas (Part 2)

*** Get all the Skills 360 lessons on our free Business English App for iPhone & IPad: Download from the App Store Free Resources: Quiz & Vocab | PDF Transcript Hello and welcome back to the Skills 360 podcast. I’m your host Tim Simmons, and today I’d like to help you organize your ideas. Before we get into that, a quick reminder that our Business English App for the iPhone and iPad is now available in the App Store. The app comes packed with over 100 great lessons from Business English Pod – including all our Skills 360 lessons. And the best news …
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